About
Highly analytical and results-driven professional with 17 years of experience in sales, account management, and operations, now specializing in AI Product Management. Leverages a strong foundation in consultative sales, relationship building, and strategic problem-solving to drive product innovation and market success. Proven ability to integrate AI-driven automation workflows, optimize processes, and enhance customer experiences, positioning for impactful contributions in dynamic product development environments.
Work
→
Summary
Drives sales of all-in-one SaaS products across North Central Florida, spearheading successes for sports and activities programs through SaaS solutions.
Highlights
Drives sales of all-in-one SaaS products across North Central Florida, consistently exceeding targets and expanding market share within the sports and activities sector.
Cultivates strong relationships with teachers, district administrators, and coaches, leveraging SaaS solutions to empower programs and enhance operational efficiency.
Identifies key client needs and translates them into actionable insights for product development teams, contributing to the evolution of SaaS offerings.
Manages the full sales cycle from prospecting to close, ensuring seamless onboarding and high client satisfaction for SaaS solutions.
→
Summary
Provided critical customer service experiences to Gas South Commercial and Industrial Customers, Prospects, and Team Members through inbound calls, emails, and chats.
Highlights
Managed a high volume of inbound calls, emails, and chats, resolving complex billing inquiries and account concerns for commercial and industrial customers across five states (GA, TX, NY, NJ, FL).
Delivered exceptional customer service, consistently achieving above average satisfaction rates and contributing to customer retention and loyalty.
Streamlined problem-solving processes for common customer issues, reducing average resolution time and improving operational efficiency.
Provided comprehensive support to internal team members, enhancing their understanding of gas and electricity accounts and improving overall service delivery.
→
Summary
Provided clients with diverse marketing solutions through print and digital platforms, including SEM, SMM, and audience-based selling.
Highlights
Promoted twice within 2 years to Majors/National Account Executive and then to Multi-Media Consultant, recognizing consistent overachievement of sales targets and exceptional client relationship management.
Managed a diverse portfolio of major/key accounts, developing and executing multi-platform marketing strategies (print, digital, SEM, SMM) that generated consistent increase in client ROI.
Leveraged audience-based selling techniques and market insights to tailor solutions, resulting in continuous growth in client advertising spend.
Collaborated with internal teams to deliver comprehensive marketing solutions, enhancing client satisfaction and securing long-term partnerships.
Redvision Systems, Inc
|Title Examiner, SaaS Client Support Coordinator, Project Developer/Coordinator
→
Summary
Performed comprehensive title searching, data processing, and SaaS client support, ensuring quality assurance for real estate transactions.
Highlights
Coordinated and executed thousands of title examinations and real estate searches, ensuring 98% accuracy and compliance for legal and financial transactions.
Provided critical SaaS client support, resolving technical and operational issues to maintain high user satisfaction and system uptime.
Developed and coordinated projects related to title production and data processing, streamlining workflows that reduced processing time by a significant amount.
Conducted in-depth bankruptcy, judgment, and lien searches, providing essential data for title insurance underwriting and mitigating financial risks.
Education
University of Colorado Boulder
→
Master's Degree
Artificial Intelligence
Buchholz High School
→
High School Diploma
High School Diploma
Languages
English
Spanish
Certificates
Social Media Marketing
Issued By
Northwestern University (Coursera)
Search Engine Optimization
Issued By
University of California, Davis (Coursera)
Skills
Product Management & AI
Product Management, AI Integration, AI Automation, Agile Methodologies, Scrum Framework, Product Lifecycle Management, KPI Tracking, Product Analytics, Technical Concepts, Architectures, Constraints, Abstract Thinking.
Sales & Business Development
Consultative Sales Strategies, SaaS Sales, Negotiation, Relationship Building, Account Management, Client Solutions, Business Development, Strategic Planning, Market Analysis, Telemarketing, Customer Service.
Digital Marketing
Search Engine Optimization (SEO), Social Media Marketing (SMM), Google AdWords, SEM, PPC, Digital Marketing Strategy, Audience-Based Selling.
Operations & Analysis
Prioritization Skills, Problem Solving, Strategic Thinking, Data Analysis, Quality Assurance, Process Improvement, Project Coordination, Real Estate Search, Title Examination, Legal Proofreading, Data Entry, Billing Management.
Software & Tools
Microsoft Office Suite, Adobe Software, Graphic Design, Web Development, SaaS Platforms.
Interests
Professional Affiliations
Legislative and Marketing Committee for Film Florida, Gainesville Chamber of Commerce, VRARA Association (Central Florida Chapter), NVIDIA Developer Group, Alachua Chamber of Commerce.
Personal
Film Industry innovation, Emerging Tech, Softball Team Manager, Artificial Intelligence, Extended Reality, Web3.
References
Delvys Hernandez
Contact information listed on resume and available upon request.
Tonya Allen
Contact information listed on resume and available upon request.
Virdell Bowles
Contact information listed on resume and available upon request.
Caenon Chu
Contact information listed on resume and available upon request.
Trent Thomas
Contact information listed on resume and available upon request.
